FAQ - Frequently Asked Questions
Here are some handy guidelines:
1. You bought your current mattress over eight years ago.
2. You wake up feeling more tired than when you went to sleep.
3. The couch feels more comfortable than your bed. Concentrate on the feel of your mattress.
4. Your mattress looks worn and uneven. Inspect your mattress regularly for sags and imprints.
5. You hear creaks and groans or notice surface sags or indents in certain areas and not in others.
If you do not see answers to your question here, please feel free to e-mail us at firstname.lastname@example.org and we’ll be happy to respond within 24 hours.
We know making a bed purchase is a big decision, so here are some Frequently Asked Questions that may help you fully enjoy your new Sealy bed:
Yes. Every bed comes with the standard manufacturer’s warranty. Click here for the Sealy Warranty.
We deliver each bed right to your home, set it up for you and remove all packing material.
If you wish to dispose of your old bed, our delivery agents may be able to help, though please note this depends on local laws and the individual delivery company’s own policies. Please consult with the delivery agent when arranging the bed delivery time.
All beds on the Shop HBD site are made to order by the Sealy® Hospitality Division. Your newly-built bed should arrive within approximately 5 weeks of ordering, depending on your location. Please note that in some cases, because of remote residential locations or other factors, up to 8 weeks may be required. PLEASE NOTE: Due to COVID-19 protocols and restrictions, delivery in some cases may be delayed by 2 to 3 weeks. Customer safety is our first concern, and we are working with Sealy and the delivery agents to ensure that all deliveries are made as efficiently and safely as possible.
Here is a handy table to use for mattress and box spring sizes:
These are standard finished product sizes. Actual size may vary by model, generally within a range of ± 1/2 inch.
The sleep systems for the Hospitality industry are produced to withstand more rigorous use. They go through special testing to ensure that they will stand up to the demands of commercial applications. There are also stricter fire retardancy code requirements for the Hospitality industry sleep system’s internal upholstery and covers.
Orders may be cancelled up to twenty four (24) hours after the order is placed. After 24 hours, the order information is transmitted to the manufacturer and the construction process is started. In some cases, we may be able to accept requests for cancellation more than 24 hours after the order is placed, though such requests will incur at least a $250 fee for materials and restocking. Please note that this late cancellation process is generally only possible if the request is received no later than 3 or 4 days after the original order date. We unfortunately cannot accept any cancellation requests made later than one week (7 days) after the original order date. For cancellations of multiple bed orders, please note that the cancellation fee will in no case be less than the processing fee charged to Shop HBD by the credit card company.
Returns on beds are not possible unless there is a specific problem covered by the manufacturer’s warranty; you can review our return policy here. If you feel the bed you have received is defective in some way, please contact us and we will arrange for a manufacturer’s representative to inspect the bed and verify the claim (please note that manufacturers typically charge a delivery fee for replacement beds; this fee will vary depending on how far away your delivery location is from a Distribution Center).
Because of industry health regulations, returns are unfortunately not possible for any product containing down, such as pillows, comforters, and down blankets. In addition, returns for bedding items such as sheets, pillowcases, blankets and duvets cannot be accepted if the product has been used. Returns for pillows unfortunately cannot be accepted.