Accessibility Statement

Accessibility for all

Our Commitment

We’re committed to making our ShopHBD Hospitality Series mattresses and other products and services accessible to everyone, including people with disabilities.  We follow the Web Content Accessibility Guidelines (WCAG) and use the Accessible Rich Internet Applications (ARIA) specification.

Everybody deserves a great night’s sleep, and here at ShopHBD, we’re passionate about providing beds that help ensure that.  These beds are for all customers, and we are committed to doing whatever we can to ensure a positive experience on our website for each and every customer. If you need an accommodation or request for auxiliary aides or services, please contact us via the channels below. We will consider all requests.

Give us a call

If you would like to request an ADA accommodation or provide ADA feedback or comments our phone agents are available to assist and accept Relay Calls. For assistance with these ADA requests and feedback please contact us at 1-888-SHOP-HBD (888 746-7423).

Some helpful tips

Some people like to zoom into the screen or web browser in order to see things better. Here are a few ways of doing it depending on your setup:

  1. On Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the “Magnifier” application under “Accessories”.
  2. On Mac, go to “System Preferences”, open “Universal Access” and select the “Seeing” tab. Check the box under “Zoom” to “On”.
  3. On your Apple device, tap “Settings”, then “General”, then “Accessibility”. Tap the “Zoom” button and toggle it “On”.

Another trick is to use “Ctrl” (“Cmd” on Mac) plus the plus (+) or minus (-) keys when you’re in a web browser.

Some people like to change colors or fonts to see words more clearly. Most major web browsers have options to do this:

  1. In Internet Explorer, go to “Tools”, then “Internet Options”, on to “General”. From here, select “Colors, Fonts, or Accessibility”.
  2. In Mozilla Firefox, choose “Options”, then “Content”, then finally “Fonts & Colors”.
  3. In Safari, select “Preferences”, “Appearance” tab, and then hit the “Select…” button next to the font fields.
  4. In Chrome, go to “Preferences”, activate the “Show advanced settings” link, go to the “Web content” heading and change the “Font size”, “Customize fonts” in other ways, or set default “Page zoom”.

We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.

Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content. ShopHBD designs and codes for accessibility. We strive to ensure that our content is accessible to screen readers.

There are free options available including NVDA for Windows and VoiceOver for Mac. What we recommend is JAWS for Windows. You can use this with your favorite web browser.

Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.

There are a lot of great features right on your smart phone. iOS and Android alike provide many tools to help you access what you love. Let’s have a look at a few of those tools.

VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in. To turn on VoiceOver, go to “Settings”, then “General”, to “Accessibility”, and then turn “VoiceOver” on. You can set the “Accessibility Shortcut” to “VoiceOver” from the “Accessibility” page in order to triple-click the “Home” button to toggle VoiceOver on and off. TalkBack has a similar feature.

“Zoom”, “Magnifier”, “Invert Colors”, “Color Filters”, and “Reduce White Point” are other features and tools on iOS that you can use. These are also available through the “Accessibility Shortcut”.